Privacy Policy

Effective Date: 11/3/25

Company: AC’s Heating & Air (“we,” “us,” or “our”)

1. Introduction

Your privacy matters to us. This Privacy Policy explains how AC’s Heating & Air collects, uses, and protects your information when you visit our website, schedule an appointment, or interact with us through calls, texts, emails, or ads. By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

• Contact details: name, address, phone number, email
• Service location, property details, and job notes
• Payment information (processed securely via trusted third parties)
• Communications you send (forms, emails, reviews)
• Technical data (IP address, device, browser, pages visited)

We may also collect information automatically via cookies, pixels, and analytics tools (e.g., Google Analytics, Meta Pixel, YouTube tracking).

3. How We Use Your Information

• Schedule, confirm, and complete service appointments
• Provide estimates, invoices, and service updates
• Send reminders, status notifications, and follow-ups
• Improve our website, advertising, and customer experience
• Send promotional offers and company updates (if you opt in)
• Deliver relevant advertising via remarketing/retargeting
• Comply with legal and financial obligations

4. Text Messaging & Email Consent

By submitting your contact information through our website, scheduler, or forms, you consent to receive:

• Transactional messages (appointment confirmations, reminders, service updates, invoices)
• Marketing messages (promotions, seasonal offers, updates) — only if you opt in

Message frequency may vary. Message & data rates may apply. Opt out anytime by replying STOP to a text or clicking “unsubscribe” in an email. Reply HELP for help. We comply with A2P 10DLC and TCPA regulations.

5. How We Share Information

We do not sell your personal information. We may share limited data with:

• Service providers (e.g., ServiceTitan for scheduling, Stripe or similar for payments)
• Advertising partners (e.g., Google, Meta, YouTube) for remarketing when consent is given
• Professional vendors (e.g., accountants, IT) as needed for business operations
• Authorities when required by law

All third parties are required to protect your data and use it only for intended purposes.

6. Cookies, Tracking & Remarketing

We use cookies, pixels, and similar technologies to measure performance, analyze behavior, and show relevant ads. You may see our ads on other sites through Google and Meta remarketing based on prior visits.

• Google Ads Settings
• Meta Ad Preferences

You can also control cookies via your browser settings (some features may not function without cookies).

7. Data Security

We maintain administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we follow industry-standard practices.

8. Your Rights & Choices

You may request access, correction, or deletion of your personal data, and you may withdraw marketing consent at any time. Contact us at the email below.

9. Third-Party Tools & Links

Our site may include links or embeds (e.g., ServiceTitan scheduler, payment portals). These are governed by third-party policies; please review their privacy practices.

10. Policy Updates

We may update this policy periodically. Changes will be posted here with an updated effective date. Continued use of our site/services constitutes acceptance.

11. Contact Us